SmallBizGenius Analysis
Blade City receives mixed reviews, with customers frequently reporting issues with shipping delays and customer service responsiveness. While some customers praise product quality and value, the negative experiences raise concerns about reliability.
Category Breakdown
Scores based on analysis of 96 recent reviews
Shipping & Delivery
3.0/10Many reviewers complain about slow shipping times, with some waiting weeks or even months for their orders. Some customers report receiving shipping notifications but the items not actually being shipped for extended periods: "They sat on my package for over a week before shipping".
40 reviews mention thisCustomer Service
4.0/10A significant number of reviewers express dissatisfaction with Blade City's customer service, citing slow response times, lack of communication, and difficulty reaching representatives. Some customers report sending multiple emails without receiving a response: "I’ve email them twice trying to get a cancellation on an order, but they never responded to my email."
35 reviews mention thisProduct Quality
7.0/10Some reviewers praise the quality and craftsmanship of Blade City's products, particularly knives and swords. They often highlight the value for the price: "Great Knife. Fast Shipping. AA+++"
20 reviews mention thisOrder Accuracy
5.0/10Several reviewers report receiving incorrect items or incomplete orders. This includes receiving the wrong knife model or missing items from a multi-item order: "I ordered four knives and only received three".
10 reviews mention thisInternational Shipping
2.0/10A few reviewers mention issues with international shipping, stating that while the website allows selecting international destinations, shipping is often restricted to the USA: "They Lie about shipping internationally."
4 reviews mention thisResolution after Negative Review
8.0/10A small number of reviewers report that their issues were resolved after posting negative reviews, suggesting that the company monitors review sites and takes action to address complaints: "Changed my review to three stars, right in the middle. My order was cancelled and charges reversed on my card. So kudos and thank you to them for that. It did take a negative review here to get action on it but the fact that the main issue was handled and I did not have to fight tooth and nail for it was much appreciated."
5 reviews mention thisPros & Cons
What Customers Love
"I love the selection of swords, knives even the gift sets every time I just want to spend spend spend."
"It was in beautiful condition and it came early, it’s also really cheap overall 8.5/10 ❤️"
"Good customer service, I received a faulty item, wrote some stupid things, but they were courteous and offered help even when I got angry, they were courteous"
"Had a problem with one item - the owner Dan contacted me personally- I was amazed- this isn’t your typical internet company where they take your money and never here back- customer service was awesome- item was replaced- I can recommend blade city 100 percent- thank you so much dan"
"The knives are amazing and the delivery was so much quicker than I thought! Thank u!"
Common Complaints
"Expect To See Your Knives In 3-5 Weeks(If You’re Lucky)"
"i have not received my item and no cotact from blade city. no one answers their phone and they don't answer emails."
"This company intentionally puts things in pictures of ads they know they don’t have in stock to get people to be interested and than puts in small print they will swap them out."
"I cannot believe I was dumb enough to buy from this site. I got the blade and it felt light and plasticky with a rubbery outside the blade which was advertised to be sharp was extremely dull on top of that the handle started to crack after one day of light repeat LIGHT use of the knife and then the day after I pick it up in the handle is about to fall off."
"I ordered four knives and only received three and the last delivered switch knife broke in my hand."
Common Questions About Blade City
Answers derived from customer review patterns
Is Blade City legit and trustworthy?
Blade City has a mixed reputation based on the reviews. While some customers report positive experiences with product quality and value, a significant number of reviewers express concerns about shipping delays, poor customer service, and order inaccuracies. The company appears to be legitimate in that it does fulfill some orders, but the high number of negative reviews suggests a lack of consistency and reliability. Customers should proceed with caution and be prepared for potential issues with their orders.
Based on 45 reviewsDoes Blade City have good customer service?
Customer service is a major point of contention in Blade City reviews. Many customers report difficulty reaching customer service representatives, slow response times, and unhelpful interactions. Some reviewers mention sending multiple emails without receiving a response, while others describe getting generic or automated replies. However, a few reviewers report positive experiences, particularly when contacting the owner directly. Overall, the consensus is that Blade City's customer service is unreliable and often frustrating.
Based on 35 reviewsIs Blade City worth it for small business?
For small businesses, Blade City's inconsistent service and shipping issues may outweigh the potential benefits of its product selection and pricing. The risk of delayed orders, poor communication, and inaccurate fulfillment could disrupt business operations and damage customer relationships. While some businesses might be willing to take the risk for the sake of lower prices, others may prefer to pay more for a more reliable and responsive supplier. Small businesses should carefully weigh the potential costs and benefits before ordering from Blade City.
Based on 20 reviewsWhat is Blade City's return policy like?
The reviews do not provide clear information about Blade City's official return policy. One reviewer mentions attempting to return items but encountering communication issues and not receiving a refund. Because of the lack of clarity and the reported difficulties in contacting customer service, it's advisable to confirm the return policy directly with Blade City before placing an order.
Based on 3 reviewsWhy are Blade City's shipping times so long?
Several reviewers speculate that Blade City's long shipping times are due to internal processing delays rather than issues with USPS. Some customers report that their orders remain in "label created" status for weeks before actually being shipped. This suggests that the company may be waiting to accumulate a certain number of orders before sending them out, or that they are experiencing logistical challenges in their warehouse.
Based on 15 reviewsLooking for Something Different?
Compare Blade City against 91 similar lifestyle & perks options.
View Alternatives